Tag Archives: Consulting

The Best Path to Success is Your Own – Gianpiero Petriglieri – Harvard Business Review

May 12, 2012 By in Business Administration, Independent Professional Services, Keynesian, Neoliberal, People, Travel, Unemployment Tags: , , , , , 5 Comments
MBA Master Business Administration

MBA Master Business Administration (Photo credit: Wikipedia)

This is an interesting article in the Harvard Business Review that warrants a read. Check it out!

The Best Path to Success is Your Own – Gianpiero Petriglieri – Harvard Business Review.

In my view, the article only paints part of the broader picture – it ignores the reality that jobs or entrepreneurial start-ups are harder for today’s youth generation –  not everybody has the financial, intellectual resources  and perhaps privileged connections to take on an MBA at Harvard Business School.

What do you think?

FT Alphaville » The customer as lead indicator

April 14, 2012 By in Austerity, Cost Reduction, George Osborne, Independent Professional Services, Politicians Tags: , , , 2 Comments
FT Blogger Meet

FT Blogger Meet (Photo credit: Roo Reynolds)

I found this a really interesting blog written by Neil Collins in FT Alphaville. It’s worth a read. Check it out! 

FT Alphaville » The customer as lead indicator.

Personally, I have always been a passionate believer in market-oriented businesses, both large and small. Indeed, market-driven cost management systems become the subject of my doctorate.

Time and time again, I have seen big businesses, with global brands destroy their value with a poor customer experience. Too many businesses are driven by processes and junior people not allowed to deviate from their scripts – ultimately this destroys value, in my view.

We are now seeing George Osborne and Francis Maude subordinate the customer experience in the UK Public Sector, in the name of austerity but where will it end?

What do you think?

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