
English: Macmillan Cancer Support Charity Shop – North Street – Midhurst, West Sussex (Photo credit: Wikipedia)
This article in the Telegraph reports on latest research findings from the cancer charity Macmillan Cancer Support. It’s worth a read. Check it out!
10,000 cancer patients given the wrong drugs – Telegraph.
The article describes what I would call professional negligence. In my mind, those guilty should be properly held to account; not only should those proven guilty be fired, in my view, they should also have their pensions withdrawn.
For sure austerity has savaged the NHS but there is still enormous inefficiency; also the patronizing attitude of many healthcare professionals should be replaced by a proper customer orientation – only when patients are treated as customers or clients will service quality improve. There is much research on best service quality practice in other sectors which is transferable. It is time for the NHS to positively encourage people with experience outside healthcare, assuming that job candidates are otherwise qualified.
Any thoughts?