This is a really interesting article from the Economist. Check it out!
Personally, I am currently in Italy and every so often get irritated by being ripped off by a uncrupulous salesman but can reflect that on average the customer is treated well and honestly in Italy.
Also, there are, of course, many different types of salesman. For example, the “pedlar” seems out of fashion in large market driven organizations and “technical selling” is in vogue.
Finally, for me, in many service based organizations, like recruitment, I often think that the salesman adds little value.
What do you think?