This is an amazing, MUST READ story in the Guardian. Check it out!
Let me pick at a few threads that have contributed to the chaos.
Firstly, complex IT programs in the UK Public Sector are a grave yard of changing requirements, political meddling, ineffective stakeholder management, excessive governance, failing functionality, poor transformation management, and eye-watering budget overruns.
Secondly, excessive austerity has meant that, at every level in the Public Sector, that the better qualified and more able staff have taken generous payoffs and moved to greener pastures.
Thirdly, the Public Sector has increasingly become at the mercy of big consultancy firms, outsourced service providers, big technology providers, and major recruiters for contractors; complex and inflexible contracts, along with grossly ineffective procurement have often produced human widgets, rather than empowered workers.
This blog highlighted the increasing omnishambles over two years ago.
In my judgement, the magnitude of the omnishambles created on David Cameron’s watch, is enormously understated, and it may well take a generation to redress.
- Universal Credit staff describe chaos behind scenes of flagship Tory reform (theguardian.com)
- Universal Credit reform crisis (thesun.co.uk)
- UK’s Universal Credit : The welfare revolution may have bitten off more than it could chew …… (familysurvivalprotocol.com)
- Working families will be ‘worse off’ under Universal Credit scheme (streetdemocracy.wordpress.com)
- Press release: Universal Credit comes to Oldham and Warrington (gov.uk)
- I’m proud of our welfare reforms | Iain Duncan Smith (guardian.co.uk)
- Universal credit is simple: work more and get paid less | Polly Toynbee (guardian.co.uk)
- Why agile development failed for Universal Credit (computerweekly.com)