This article by Penny Anderson, in the Guardian, is WELL WORTH A READ. Check it out!
Personally, I too think that Universal credit is likely to fail but I fundamentally disagree with Penny Anderson’s proposal for for greater customization of benefits; here’s a summary of her viewpoint:
To work efficiently, benefits must, by necessity, be complicated
As an expert in strategic cost management, let me share some fundamental principles.
Firstly, customized complexity is inherently more costly as a basic product or service.
Secondly, standardized high volume products or services are much cheaper to produce and deliver.
It’s fundamentally a strategic political decision as to whether one is going for “high cost customization” or “low cost standardization“.
Based on my political beliefs, with a severely rationed budget for benefits, I think that the “standardized solution” is inherently better in getting greater value to the widest number of benefit recipients.
More fundamentally, I believe that there has been too much abuse of benefits and the idea of pandering to benefit claimants every wish and fantasy is a nonsense.