This article from HBR is seriously disappointing and in my view is trashing the HBR brand. Read it and decide for yourself!
The HR function are dinosaurs and should, long ago, have been replaced by technology, outsourcing and off-shoring. At the senior levels, HR executives and managers play petty politics, rather than provide independent counsel. At middle and junior levels, they’re simply ineffective bureaucrats.
The scope of the HBR article is wrong too, it should have included the whole recruitment industry. External recruiters are far too close to HR insiders. Recruitment costs are still at disgraceful high levels. My rule of thumb, with technology, external recruitment costs should be capped at 4% of annual salary on average. Big, cattle fodder recruiters should be capped at 1.5% for basic services.
There are massive cost saving opportunities in the HR functions of bureaucratic organizations, like banks, the public sector and regulated industries.
Let me ask an open question:
Surely, it’s time to remove the HR roadblocks and give merit a chance?