What I liked about this article was that it was subjective, evidence-based, described the context, empathized with the immigrants but failed to make sweeping generalizations about policy. It gave insights into the bureaucracy. Surely, this is no different to bureaucrats in the US, UK, Germany or Italy?
After all, bureaucrats just discharge the policies set by the politicians? Can bureaucrats really be more customer-focused, especially if the customer is an imigrant? Perhaps, the last question highlights the inherent prejudice?
Is there in reality a more humane way to deal with immigration?