Britain’s big real estate agents are under threat – Bloomberg

Traditional estate agents in the UK are under threat from online rivals, according to this interesting article from Bloomberg. It looks like there will be a period of serious industry consolidation. This sector, like recruitment consultants, still hasn’t fully embraced technology and many of the staff and business processes need a radical makeover. Expect the strongest to survive. Thoughts?

Opinion – Managing the costs of clinical negligence in NHS trusts – National Audit Office (NAO)

Citing review of ten years data, the NAO reports that the cost of clinical negligence in NHS trusts is significant and rising fast, placing increasing financial pressure on an already stretched system.

Source: Managing the costs of clinical negligence in trusts – National Audit Office (NAO)

The key findings are:

  1. The cost of clinical negligence claims is rising at a faster rate year-on-year, than NHS funding
  2. Even if successful, NHS Resolution and the Department’s current actions are unlikely to stop the growth in the cost of clinical negligence claims
  3. The government lacks a coherent cross-government strategy, underpinned by policy, to support measures to tackle the escalation
  4. The increase in damages is driven by a small number of high-value claims, while the increase in legal costs is mainly due to a large number of low- and medium-value claims up to £250,000

For me there are probably three fundamentals which this report is too polite to identify.

Firstly, politicians have consistently meddled and provided knee jerk reactions, failing to look at the NHS crisis holistically from a strategic perspective. Rather than radically reform the public health industry, the government is too weak and introducing piecemeal outsourcing which is clearly sub-optimal.

Secondly, the NHS is ineffectively managed, relying upon a narrow group of industry specialists, rather than opening its ranks to world class talent from other sectors.

Thirdly, the various political stakeholders in the UK’s public health industry are typically putting their own interests ahead of patients. In the private sector, there’s a wealth of research confirming the market oriented businesses consistently achieve superior fanancial performance. Within the NHS, there’s a ‘one-size-fits-all’ policy to patients, treating them more as children than customers.

Thoughts?