Opinion – Vulnerable consumers in regulated industries – National Audit Office (NAO) – John Gelmini

Gatwick Airport Monorail.

Gatwick Airport Monorail. (Photo credit: Wikipedia)

Dr Alf is right, regulators in the UK are not the sharpest needle in the pack and are unable to keep up with the machinations of product providers and companies that operate airports, trains and public transport.

Secondly, they are lazy and complacent and in common with much of UK business are not truly familiar with the concept of customer service excellence. The public don’t really understand it either, unless they have lived and worked outside of this country and are not afflicted with the idea that the world owes them a living.

Sadly, and this needs saying a lot more, many people in the UK, particularly certain types of pensioner and single woman who own pets are strangers to shower gel, soap or water, are untidy ,disorganised and feckless. With that sort of attitude, it is hardly surprising that airports, public spaces, public transport, and our airports do not meet the more exacting standards that Dr Alf saw and I used to experience in America.

John Gelmini

First on CNN: New terrorist laptop bombs may evade airport security, intel sources say – CNNPolitics.com

CNN reports that US intelligence and law enforcement agencies believe that ISIS and other terrorist organizations have developed innovative ways to plant explosives in electronic devices that FBI testing shows can evade some commonly used airport security screening methods.

Source: First on CNN: New terrorist laptop bombs may evade airport security, intel sources say – CNNPolitics.com

This is deeply disturbing news. Having travelled extensively, I have noticed wide variations in airline security. For example, US airports seem to deploy the latest technology, compared to say the UK where human intervention is much more prevalent.

So with technology trailing terrorist expertise, surely it’s right to limit the carrying of laptops from high risk countries?

Thoughts?